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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Beatrix Kamakahi

May 30, 2026

5  out of  5
rating by Beatrix Kamakahi
"I’m gratefully proud of the way you handled in assisting me with of my insurance. State Farm is one of the best insurance in my experience."
We responded:
"Mahalo for the 5-star review! Please let us know if you need anything else. "
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Sadie von Eggers

May 21, 2026

5  out of  5
rating by Sadie von Eggers
"I worked with Romi Teranishi. She was amazing and quick to answer all my questions! She was very hands on and communicated well through this process of transferring my out of state policy. Highly recommend this agent!"
We responded:
"Mahalo for the 5-star review! Please let us know if you have any other questions or need anything else."
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Mellissa Stager

May 19, 2026

5  out of  5
rating by Mellissa Stager
"I've had insurance with State Farm for 7 years for my auto insurance. They have always been extremely helpful. Lia was absolutely amazing and offered great customer service and responded in a timely manner. She explained everything I needed to know and made sure all my questions were answered. I have returned to this particular branch because of how great they have been over the years.10/10 highly recommend! Thank you Lia!"
We responded:
"Mahalo for the 5-star review! Please let us know if you need anything else."
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candi diaz

May 18, 2026

5  out of  5
rating by candi diaz
"Lia was the agent who helped me through all the process... She was a super awesome agent who explained everything in a fun and cool way!!! 💕"
We responded:
"Mahalo for the 5-star review! Please let us know if you need anything else."
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Karen Okazaki

May 16, 2026

5  out of  5
rating by Karen Okazaki
"Romi Teranishi was so professional, prompt and efficient with so much aloha🌺"
We responded:
"Mahalo for the 5-star review! Please let us know if you need anything else."
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Erika Cabatingan

May 1, 2026

5  out of  5
rating by Erika Cabatingan
"I can’t say enough great things about Lia at State Farm! She consistently goes above and beyond, and her customer service is truly outstanding. She’s knowledgeable, responsive, and always takes the time to explain everything clearly so I feel confident in my decisions. Lia genuinely cares about her clients, and it shows in every interaction. She’s one of the main reasons I continue to stay with State Farm—I know I’m in good hands with her. Her professionalism, kindness, and attention to detail set her apart."
We responded:
"Mahalo for the 5-star review! Please let us know if you need anything else."
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Harold Roylo

April 24, 2026

5  out of  5
rating by Harold Roylo
"Lia was very professional and patient over the last few months as I was settling many timely matters delaying my life insurance application. Mahalo nui loa Lia!"
We responded:
"Mahalo for the 5-star review! Please let us know if you have any questions or need anything."
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Jefferson Jones

April 10, 2026

5  out of  5
rating by Jefferson Jones
"I love state farm. Painless state to state transfer of my auto insurance policy. Romi is awesome and got me a discount that I wasn’t aware of until now. Super happy."
We responded:
"Mahalo for the 5-star review! Please let us know if you have any questions or need anything else."
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Kenneth Julian

March 13, 2026

5  out of  5
rating by Kenneth Julian
"Best personal experience with an insurance company I have ever had. Walked me through every little detail and couldn’t ask for better! Lia was an utmost professional and easy to talk with, if available I would always reach out to her!"
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Raquel K

March 12, 2026

5  out of  5
rating by Raquel K
"It has been such a pleasure to work with Romi for my rental. From start to finish, her communication was prompt and transparent! Made the switch from another company and happy that I did."
We responded:
"Mahalo for your 5-star review! Please let us know if you need anything else. "
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Cheri Uehara

February 25, 2026

5  out of  5
rating by Cheri Uehara
"She is the most caring person I have met and truly a great person at her job! I have been very helpful in meeting my needs"
We responded:
"Mahalo for the 5-star review! Please let us know if need anything else. "
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Jenna F.

February 13, 2026

5  out of  5
rating by Jenna F.
"I was starting to give up on finding cheaper insurance but I'm so glad Lia reached out to inquire more about the plan. She's very lively and respectful, I had a fantastic time talking with her. I got an insurance price I was comfortable with too. Thank you!"
We responded:
"Mahalo for your 5-star review! Please let us know if you have any questions or need help with anything else."
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Linda Nagata

January 1, 2026

5  out of  5
rating by Linda Nagata
"Lia is our knowledgeable, friendly, and efficient agent who has done a great job of finding us affordable insurance. She is the best agent we have ever had! Thanks, Lia, for all your expert help."
We responded:
"Mahalo for the 5-star review! Please let us know if you need anything else. "
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ming lok

November 7, 2025

5  out of  5
rating by ming lok
"Romi was so helpful to all my questions and very professional thru out the entire process from quotation to closing."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Ola Kauikahonu

October 29, 2025

5  out of  5
rating by Ola Kauikahonu
"Lia was terrific. Extremely helpful and got me the best possible quote. My interaction with her was peaceful and would recommend her to others who need help with car insurance and other products at State Farm."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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adi das

September 19, 2025

5  out of  5
rating by adi das
"Easy to reach and very prompt service. Answered all my questions."
We responded:
"Mahalo for the 5-star review! Please let us know if you need assistance with anything else. "
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Dan

September 10, 2025

5  out of  5
rating by Dan
"The agency and staff are always highly responsive. You don't get that with all insurance companies. As another poster said, "Lia is awesome. ""
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Reagan Hosbach

June 25, 2025

5  out of  5
rating by Reagan Hosbach
"Was shopping around for motorcycle insurance and getting rejected by most due to some confusion between DOT requirements and Army requirements. Ended up talking to Ms. Lia and getting a quote so cheap I switched over my auto as well. Incredible service."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Caulette Reed

June 24, 2025

5  out of  5
rating by Caulette Reed
"Very helpful. Very funny too. I enjoyed it conversation. Thank you for all your help. Greatly appreciated."
We responded:
"Mahalo for the 5-star review! Please let us know if you need anything else. "
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Van Anh Vu

May 11, 2025

5  out of  5
rating by Van Anh Vu
"Since switching all of our insurance policies to State Farm, Lia has been there every step of the way. She’s always been prompt and pleasant with her services, going above and beyond for her customers. Particularly, we recently had difficulties viewing our policies online due to some systematic error, and Lia persistently pursued multiple ways to diagnose and resolve the issue until it was fixed (which took months). Would highly recommend her for State Farm and she’s always responsive and has great communication when in need of assistance."
We responded:
"Mahalo for your review! We are happy to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Sherman Kaahanui

May 1, 2025

5  out of  5
rating by Sherman Kaahanui
"Always friendly, helpful and informative. Great Service"
We responded:
"Mahalo for the 5-star review! Please let us know if you need help with anything else. "
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Emi Klee

April 17, 2025

5  out of  5
rating by Emi Klee
"Lia is the best! She was so helpful when I started my services and continued to help with any questions along the way!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! Please let us know if we can be of any further assistance."
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Rick O'Rourke

April 7, 2025

5  out of  5
rating by Rick O'Rourke
"Lia Oller provides fantastic service and helps us with some rather challenging insurance requirements. If you need insurance you should definitely talk to her!"
We responded:
"Mahalo for your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Lorna Alvaro

March 12, 2025

5  out of  5
rating by Lorna Alvaro
"Lia is very efficient and knowledgeable in her work. Great service. Mahalo, Lia."
We responded:
"Mahalo for the 5-star review! Please let us know if we can help you with anything else."
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Compa “Konejo” Bayo

December 31, 2024

5  out of  5
rating by Compa “Konejo” Bayo
"they deserve more than 5 stars. gave me a great quote from the start and with every obstacle i encountered they were always quick to help and very kind. all this while never having to step into their office once. it was super convenient and overall i just loved being with them. Lia is amazing, super professional and very helpful. Truly amazed with my experience here"
We responded:
"Mahalo for the 5-star review! Please let us know if you need anything else. "